Security, Compliance, and Accuracy — Built Into Everything We Do
We don’t just secure your data. We take responsibility for the accuracy of what our AI produces from it.
Enterprise-grade security for every conversation
SOC 2 Type II Report Summary
ChatrHub is SOC 2 Type II certified, demonstrating that our controls for security, availability, and confidentiality are not only designed correctly, but operate effectively over time.
This certification reflects how our systems are managed on a continuous basis — from infrastructure and access controls to data handling processes — giving you confidence that your data is protected in real-world conditions, not just in theory.
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HIPAA Documentation
ChatrHub supports HIPAA compliance for healthcare organizations and their partners. PHI is automatically detected and redacted in real time, every conversation — human or AI — carries a full audit trail, and we execute Business Associate Agreements (BAAs) as a standard part of healthcare deployments. Our platform is built for environments where a single mishandled conversation is a compliance event, not just a customer-service event.
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PCI-DSS Compliance
For organizations handling payment data, ChatrHub supports PCI-DSS requirements through secure data processing practices and infrastructure controls.
We ensure that sensitive payment information is properly handled, protected, and never exposed unnecessarily during analysis — helping teams maintain compliance without disrupting operations.
ChatrHub is built with a clear principle: your data remains yours.
We do not use your data to train external AI models, and access is tightly controlled across all systems. When we calibrate scorecards and models for your deployment, that training uses your conversations for your environment only — your data never improves another customer’s models and never leaves the boundary of your deployment. Encryption is applied both in transit and at rest, and data is processed only within the boundaries required to deliver the platform’s functionality.
Our data handling practices are designed to meet enterprise expectations for privacy, ownership, and governance.
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Real-Time Redaction Capabilities
ChatrHub automatically detects and protects sensitive information within conversations as they are processed.
Personally identifiable information (PII), protected health information (PHI), payment data (PCI), and other sensitive data can be redacted or masked in real time — ensuring that analysis happens without exposing critical information. These capabilities are configurable, allowing you to align redaction rules with your specific compliance requirements.
Accuracy that lasts
We build the scorecards. We train the models on your conversations. We monitor for drift and tune as your business evolves — your team uses the results, they don’t operate the tool. If accuracy degrades, it’s our problem to fix, not a configuration task on your team’s backlog. Live in 24 hours, 95%+ accuracy within 30 days and accurate eighteen months from now.
Downloadable Security Whitepaper
For teams requiring a deeper technical understanding of our platform, we provide a comprehensive security whitepaper.
Trusted by
Trusted by companies across insurance, healthcare, financial services, home services, energy, telecom, and end-of-life services.
Every competitor hands you a toolbox and asks you to build and maintain the models. We build them, train the AI on your conversations, and tune for drift — that’s why teams switch to us.
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