The right guidance, at the right moment, for every conversation.
Our team ensures your agents get accurate, relevant suggestions in real time — not generic prompts based on unreliable AI.
By the Time You Review the Call, It’s Too Late
Your agents are handling live conversations where seconds matter. By the time a supervisor reviews the call, the opportunity is gone. The compliance step was missed. The customer already churned.
- The compliance step gets missed
- The objection isn’t handled correctly
- The upsell opportunity passes
- The customer churns
And by the time QA reviews the call. The moment is already gone. Traditional QA tells you what went wrong. It doesn’t help you fix it when it matters.
Coaching Your Agents Can Actually Trust
Most real-time coaching tools rely on AI that hasn’t been validated for your specific environment. The result is noise — agents ignore prompts because they’re irrelevant or wrong.
- Align coaching logic with your processes
- Calibrate prompts to your QA scorecards
- Enforce your compliance requirements
- Continuously improve accuracy over time
ChatrHub’s coaching is powered by our managed calibration model. Our team ensures the AI understands your business — so every prompt is relevant, accurate, and actionable, and agents trust it.
How Real-Time Coaching Works Inside ChatrHub
Live prompts during conversations:
- Objection handling
- Compliance step reminders
- Process adherence nudges
- Upsell/cross-sell cue
- The right knowledge article, surfaced and summarized live — the answer to what the customer is asking, not a document to go read mid-call
When a required step is missed, your team sees it flagged in the moment — with exactly what to say to recover before the conversation ends. Feedback that used to take three days now takes three seconds.
We maintain the coaching logic alongside your QA calibration, so coaching and scoring never drift apart. And KPI correlation ties each intervention to the improvement it drove — so you can prove real-time guidance moves real business outcomes.
The workspace generates an automated recap and call notes from the conversation itself, and completes your disposition forms automatically — integrated with the forms your agents fill out today. After-call work drops from minutes to seconds, and every conversation ends with consistent, complete documentation instead of whatever the agent had time to type.
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Available at Professional and Enterprise tiers.
Real-Time Redaction Capabilities
Real-time guidance is half the loop. Every conversation also feeds each agent’s personalized coaching plan — with the exact calls linked as evidence — so what gets flagged live in the moment becomes what gets coached this week.
Other vendors hand you a toolbox.
We deliver outcomes.
If accuracy drops, that’s our problem, not yours.
Every competitor hands you a toolbox and asks you to build and maintain the models. We build them, train the AI on your conversations, and tune for drift — that’s why teams switch to us.
See Real-Time Coaching in Action
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