See, analyze, and improve every customer conversation.
Automated coaching. Independent AI oversight. Accuracy that lasts. Built and maintained for you.
Enterprise-grade security for every conversation
Human Agent Performance
Your agents handle thousands of conversations.
Do you know what’s actually being said?
CommsGuardAI
Deploying AI agents?
Make sure they actually work.
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How It Works
The 4-Step Engine
We plug into your conversations in hours, not months.
Connect to your communication channel with Telephony, Chat, Text, Email, Social, and Ticketing platforms. ChatrHub can also ingest from multiple sources simultaneously, so if you’re running conversations across different platforms, locations, or channels, everything comes into one place. Your IT team is setup same day, not in weeks.
Every conversation scored against your specific standards — not a generic template.
Our AI scores 100% of your conversations — not a 2–5% sample — against the scorecards you already use. Your QA criteria. Your compliance requirements. Your definition of what "good" looks like.
We build customer-specific models calibrated to your environment and standards, running on the best frontier AI available. Frontier power, precision-tuned to your business — not a one-size-fits-all template.
And we maintain it. We audit accuracy continuously and recalibrate when it drifts. If a score is wrong, that's our problem to fix — not yours.
Dashboards that don’t just show you what happened — they show you why.
Your team gets dashboards that go beyond surface metrics. Not just "handle time went up" — but exactly which behaviors are driving it, with the actual conversations as evidence.
Ask questions in plain English: "Show me every billing call that missed the upsell" or "What are the top reasons customers are cancelling?" You get quantified answers — not just the reasons, but the percentage share of each, so you know where to focus.
And for AI deployments, we stitch the AI conversation to the human follow-up to answer the question that matters most: what did the human do that the AI couldn't?
Turn insights into action — in real time and after the fact.
For your people — real-time coaching with live prompts during the conversation, powered by the same models that score your QA. The right move at the right moment — the upsell to offer, the objection to handle, the compliance step to hit — without waiting for a supervisor review that comes too late.
For your AI — specific, data-backed feedback for your AI vendor or internal team: "The AI fails on multi-policy lookups 73% of the time — here are 50 examples, and here's how your people resolve them."
The result: more revenue per conversation, containment up, cost per resolution down, and a better customer experience.
Trusted by
Trusted by companies across insurance, healthcare, financial services, home services, energy, telecom, and end-of-life services.
Every competitor hands you a toolbox and asks you to build and maintain the models. We build them, train the AI on your conversations, and tune for drift — that’s why teams switch to us.
Start Your Free Proof of Concept
Connect your conversations or AI agent vendor and see your own conversations scored against your standards — results in 14 days, free.
