Your AI Agents Are Transferring Calls to Humans. We Show You Exactly Why — and How to Fix It.
CommsGuard analyzes every AI agent conversation, stitches it to the human follow-up, and gives you the intelligence to improve containment rates, reduce cost, and deliver better customer experiences. Independent monitoring — because you can’t have the fox watching the henhouse.
AI was supposed to reduce cost, not add it
You pay your AI vendor for every conversation it handles. When the AI fails and transfers to a human, you pay again — the agent’s time, the longer handle time from a broken context, and the customer’s patience. Most teams can’t say how often that happens, because the only containment number they have comes from the AI vendor’s own dashboard. The vendor being graded is the vendor doing the grading.
- Containment rate
- True escalation rate
- Double-pay cost
But they don't tell you why. Teams are left guessing, debating, and manually digging through calls — which slows down decisions and limits impact.
See Why Calls Transfer. Fix the Containment Gap.
Commsguard measures containment independently — every conversation, no sampling, against the same standards you hold your human team to. It stitches each AI conversation to the human follow-up, categorizes exactly why calls transfer, and quantifies the gap. You see what the AI investment is really delivering, what the failures are costing you, and exactly what to fix first.
- “Why is the AI transferring these calls?"
- “What did the human do that the AI couldn't?”
- “What's our real containment rate — and what's the gap costing us?”
And get immediate answers backed by real conversation data.
AI-to-Human Call Stitching
No other platform does this. When your AI transfers a call, two records are created in two separate systems — and nobody connects them. CommsGuard AI stitches the AI conversation to the human follow-up, giving you the complete customer journey in one view.
- The AI attempt — what the customer said, where the AI got stuck, what triggered the transfer
- The gap — exactly why the AI failed, categorized and quantified across hundreds of calls
- The human resolution — what the agent did differently, so your AI vendor gets actionable improvement data
Your AI vendor can only see their side. Your phone system only sees the human side. CommsGuard AI sees both — and connects them. That's the data that turns AI monitoring into an optimization engine.
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Other vendors hand you a toolbox.
We deliver outcomes.
If accuracy drops, that’s our problem, not yours.
Every competitor hands you a toolbox and asks you to build and maintain the models. We build them, train the AI on your conversations, and tune for drift — that’s why teams switch to us.
See Your Containment Gap
Your AI agent’s conversations, 14 days, scored against your standards. You keep everything —including the containment-gap analysis, regardless of your purchase decision.
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