IMPROVE ADHERENCE TO BEST PRACTICES AND PROCEDURES
AUTOMATICALLY IDENTIFY CALLS FOR COACHING
Provide management with the poorly handled sales and service calls to review with agents. Create custom alerts for types of calls or when certain criteria aren’t met. Integrate with ChatGPT to provide comprehensive analysis and coaching opportunities for your sales and service calls. Give your management team the tools they need to improve with ChatrHub!
AUTOMATE CALL SUMMARIZATION AND TASKS WITH GENERATIVE AI
Summarize every call automatically and capture required fields such as contact information. Allow your agents to focus on the needs of the customer. Start improving your service and sales today with ChatrHub!
AI QUALITY ASSURANCE CORE FEATURES
All calls are transcribed automatically, providing detailed records of customer interactions, with sensitive information redacted for privacy and compliance.
Comprehensive Call Transcription & Redaction
Pinpoints procedure adhering or diverting moments in conversations for targeted coaching, reducing training time effectively.
Targeted Coaching & Training Insights
Visualize your team's performance with customizable dashboards. Easily identify top performers, areas for improvement, and procedural adherence at a glance.
Customizable Dashboards for In-Depth Analysis
Recognize high-performing agents in sales and issue resolution, accessing key metrics to replicate successful strategies easily.
Sales & Issue Resolution Tracking
Spot if an agent's approach causes repeat calls. Adjust strategies to resolve issues better initially, boosting customer satisfaction and cutting call volumes.
Repeat Caller Identification
Agents and supervisors receive automatic alerts highlighting areas to improve, ensuring ongoing development and best practice adherence.
Automated Feedback & Alerts
Users have experienced a remarkable 146% boost in sales, powered by targeted, data-informed sales approaches.
146% SIGNIFICANT SALES INCREASE
Achieve a 36% decrease in repeat service calls, optimizing operations and improving customer experiences.
36% REDUCTION IN REPEAT CALLS
CONTINUE USING YOUR CURRENT PHONE SYSTEM.
We seamlessly integrate with these systems and many more.
Your US based dedicated account team will help get you up and running within 30 days.
We integrate directly with your current communication platform to prevent additional unnecessary expenses.
98% of our agents would strongly recommend our platform. They see it as a tool that helps them, not an application trying to catch them making mistakes.
ChatrHub is PCI compliant and has a SOC2 Certification.