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AI QUALITY ASSURANCE

PROVIDE AGENTS AND MANAGEMENT WITH THE INFORMATION THEY NEED TO IMPROVE

Score every interaction automatically with AI. Identify, track, and communicate agents’ strengths and weaknesses. Start improving your customer support and sales teams with ChatrHub!

Ai Quality Assurance tools for Call Centers
ChatrHub Ai Quality Assurance screenshot

IMPROVE ADHERENCE TO BEST PRACTICES AND PROCEDURES

IDENTIFY WHERE EACH AGENTS’ NEEDS TO FOCUS 

Easily communicate the procedures each agent is doing right and wrong. Automatically identify calls that resulted in a repeat call. Give your agents the insights and tools they need to improve their skills. 

ChatrHub Ai Quality Assurance

REDUCE QUALITY ASSURANCE COSTS

Allow your management team to spend more time coaching and less time listening to calls. Every call is automatically transcribed and scored reducing the cost of listening and finding calls. Supercharge your Quality Assurance process with ChatrHub!

ChatrHub Ai Quality Assurance being used by call center agents

AUTOMATICALLY IDENTIFY CALLS FOR COACHING

Provide management with the poorly handled sales and service calls to review with agents. Create custom alerts for types of calls or when certain criteria aren’t met. Integrate with ChatGPT to provide comprehensive analysis and coaching opportunities for your sales and service calls. Give your management team the tools they need to improve with ChatrHub!

ChatrHub Ai Quality Assurance for call centers
Ai Quality Assurance software for call centers

AUTOMATE CALL SUMMARIZATION AND TASKS WITH GENERATIVE AI

Summarize every call automatically and capture required fields such as contact information. Allow your agents to focus on the needs of the customer. Start improving your service and sales today with ChatrHub!

AI QUALITY ASSURANCE CORE FEATURES

All calls are transcribed automatically, providing detailed records of customer interactions, with sensitive information redacted for privacy and compliance.

Comprehensive Call Transcription & Redaction

Pinpoints procedure adhering or diverting moments in conversations for targeted coaching, reducing training time effectively.

Targeted Coaching & Training Insights

Visualize your team's performance with customizable dashboards. Easily identify top performers, areas for improvement, and procedural adherence at a glance.

Customizable Dashboards for In-Depth Analysis

Recognize high-performing agents in sales and issue resolution, accessing key metrics to replicate successful strategies easily.

Sales & Issue Resolution Tracking

Spot if an agent's approach causes repeat calls. Adjust strategies to resolve issues better initially, boosting customer satisfaction and cutting call volumes.

Repeat Caller Identification

Agents and supervisors receive automatic alerts highlighting areas to improve, ensuring ongoing development and best practice adherence.

Automated Feedback & Alerts

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Users have experienced a remarkable 146% boost in sales, powered by targeted, data-informed sales approaches.

146% SIGNIFICANT SALES INCREASE 

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Achieve a 36% decrease in repeat service calls, optimizing operations and improving customer experiences.

36% REDUCTION IN REPEAT CALLS

DELIVER EXCEPTIONAL CUSTOMER SERVICE ACROSS ALL CHANNELS

Voice, SMS, Chat, Social Media, and Email

Enhanced Agent Performance

Reduced Training Costs

Increased Compliance and Security

Boosted Sales

Increase Customer Satisfaction

ChatrHub Ai Quality Assurance software
ChatrHub Ai Quality Assurance dashboard

CONTINUE USING YOUR CURRENT PHONE SYSTEM.

We seamlessly integrate with these systems and many more.

8x8
Nice incontact
genesys
five9
ringcentral
zoom
talkdesk
  • Your US based dedicated account team will help get you up and running within 30 days.

  • We integrate directly with your current communication platform to prevent additional unnecessary expenses.

  • 98% of our agents would strongly recommend our platform. They see it as a tool that helps them, not an application trying to catch them making mistakes. 

  • ChatrHub is PCI compliant and has a SOC2 Certification.

FREQUENTLY ASKED QUESTIONS

ChatrHub

ENHANCE YOUR CUSTOMER ENGAGEMENT TODAY!

The ideal solution for businesses seeking to transform their customer engagement. Get started with a demo and witness the impact of AI!

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