In the fast-paced world of contact centers, ensuring quality and efficiency is crucial.
ChatrHub is here to revolutionize how you manage, evaluate, and enhance your team's performance. Our state-of-the-art AI Quality Assurance SaaS tool is designed specifically for contact center agents, providing unparalleled insights and actionable feedback to drive success.
AI Powered Quality Assurance Core Features:
Agents and supervisors receive automatic alerts highlighting areas to improve, ensuring ongoing development and best practice adherence.
Automated Feedback & Alerts
Spot if an agent's approach causes repeat calls. Adjust strategies to resolve issues better initially, boosting customer satisfaction and cutting call volumes.
Repeat Caller Identification
Recognize high-performing agents in sales and issue resolution, accessing key metrics to replicate successful strategies easily.
Sales & Issue Resolution Tracking
Visualize your team's performance with customizable dashboards. Easily identify top performers, areas for improvement, and procedural adherence at a glance.
Customizable Dashboards for In-Depth Analysis
Pinpoints procedure adhering or diverting moments in conversations for targeted coaching, reducing training time effectively.
Targeted Coaching & Training Insights
All calls are transcribed automatically, providing detailed records of customer interactions, with sensitive information redacted for privacy and compliance.
Comprehensive Call Transcription & Redaction
Increased Compliance and Security
Reduced Training Costs
Enhanced Agent Performance
Why Choose ChatrHub for your Quality Assurance?
Increase Customer Satisfaction
Continue using your current phone system.
We seamlessly integrate with these systems and many more.