THE GEN AI SOLUTION FOR CONTACT CENTERS

Unlock smarter conversations, better customer experiences, and higher conversions.

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Compliance

Checklist and alerts to ensure compliance.

Agent Efficiency

Auto notes, pre-call insights, knowledge tips, and management suggestions.

First Call Resolution

Identify the callback reason and the agent responsible.

Sales Conversion

Identify effective phrasing, rebuttals, and timing.

ChatrHub: AI Success for Contact Centers

ChatrHub case study on using AI for call centers to improve

Improve Compliance

90% Reduced Quality Assurance Costs for major Telecom Company

Reduced Quality Assurance costs by over 90% with AI Quality Assurance.

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Powerful AI at your agent's finger tips.

Real-time insights, quality monitoring, performance queries, and so much more.

Conversation Intelligence

Unlock Insights with AI-Driven Queries. Ask AI specific questions about your data—from why customers cancel to what drives sales success—and get instant, evidence-based answers with relevant call insights.

Root Cause Analysis

Resolve recurring issues like billing errors or poor IVR setup with AI-powered root cause analysis. Get clear insights, linked examples, and deep conversation analysis to uncover patterns and improve customer experience.

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Optimize Your IVA for Better Containment & Cost Reduction

Optimize your IVA with AI-powered analysis. Identify breakdowns, escalation triggers, and efficiency gaps. Monitor and score it like an agent to enhance performance, boost containment, and cut costs.

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Competitor Analysis in Seconds

See how you compare with AI insights. Instantly analyze customer views on competitors, spot strengths and gaps, and refine strategy. Use GenAI to uncover trends, objections, and opportunities to stay ahead.

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AI-Powered Marketing Insights

Find out which offers resonate and why. AI analyzes conversations to reveal conversion drivers, messaging gaps, and ways to improve. Ask GenAI to uncover trends, objections, and opportunities to optimize strategy.

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Intelligent Sales Insights

Uncover sales drivers with AI analysis. See why deals are won or lost, learn top agent strategies, and refine messaging. Ask GenAI targeted questions to analyze objections, signals, and behaviors to close more deals.

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