Gain Insights
Turn questions into answers. Drive results with clarity. Use AI to analyze every customer interaction and get instant, precise answers. Uncover root causes, optimize Agent and IVA performance, and improve both experience and revenue.
Root Cause Analysis
Identify what’s not working—and how to fix it.
Understand why customers leave, what’s fueling complaints, and how to resolve issues before they escalate. With AI-powered root cause analysis, you get real-time clarity to protect revenue and improve experience.
IVA (Intelligent Virtual Assistant) Analysis
Get a clear view into how your Intelligent Virtual Assistant is performing—and where it’s falling short. Our AI-powered analysis helps you:
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Evaluate your IVA with the same rigor as a live agent
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Pinpoint containment gaps and missed resolutions
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Optimize self-service to lower costs and improve customer outcomes
Conversation Intelligence
TURN CUSTOMER INTERACTIONS INTO ACTIONABLE INSIGHTS WITH CONVERSATION INTELLIGENCE
AI-powered Conversation Intelligence from ChatrHub analyzes every interaction, providing insights to drive sales growth, reduce churn, and help you make smarter business decisions.
Conversation Intelligence: Discover what’s driving customer behavior—and how big the impact is.
Dive deeper into every customer interaction.
Leverage AI to search across all conversations and ask targeted questions. Get clear, evidence-backed answers that unlock better customer experiences and drive more sales.