AI-Driven Compliance Monitoring for Contact Centers
For contact centers, GenAI-powered compliance solutions automate monitoring, enforce real-time alerts, and reduce costs and risks by ensuring regulatory adherence at scale.
Ensure Compliance
Automate Monitoring
Reduce Risk
PROACTIVE COMPLIANCE ENFORCEMENT
Real-Time Agent Alerts
Prevent compliance violations before they happen. GenAI monitors live interactions and notifies agents instantly when they forget to say or do something critical, ensuring adherence to policies and regulations.
Automated Call Auditing & Flagging
No more manual sampling—audit every call or create a random sampling with AI-powered precision. Calls that fail compliance checks are automatically flagged, and tickets are generated and sent to a predetermined distribution list for swift resolution.
Database Integration for Custom Compliance Rules
Ensure context-aware compliance by connecting to databases that determine whether specific requirements apply to a call. Whether verifying disclosures, documentation, or industry-specific protocols, AI ensures every conversation meets regulatory standards.
Real-Time Management Notifications
Stay ahead of compliance risks with instant notifications to management when a critical compliance issue arises. Get alerted in real time, allowing leadership to take immediate corrective action and prevent costly penalties.
Secure Interaction Storage with Automated Redactions & Custom Purging
Store call recordings and interactions for as long as required, with built-in automatic redactions to protect sensitive information. Set custom retention and purging rules to comply with regulatory requirements while maintaining data security and operational flexibility.
Cut Compliance Monitoring Costs
All without the overhead, no need for manual processes or extra resources.
Eliminate Legal Blind Spots
Avoid costly fines and/or reputational damage.
Reduce Compliance Costs & Legal Risk
By automating compliance monitoring and enforcement, contact centers can dramatically reduce the resources required for QA teams while eliminating legal blind spots that could lead to costly fines or reputational damage. AI ensures consistent, accurate compliance monitoring at scale—without the overhead.
Consistent & Accurate Compliance Monitoring
AI ensures consistently reliable and precise compliance monitoring at scale.
Automate Compliance Monitoring & Enforcement
Dramatically reduce the resources required for QA teams.