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Case Studies
How a Leading Global Call Center Reduced AHT with AI-Powered Agent Assist
Summary: 36% Reduction in Average Handling Time (AHT) Real-Time Alerts for Silent & Hold Time GenAI Summarized Knowledge Base Responses...
ChatrHub
How a Major Telecom Company Enhanced Quality Monitoring with AI
Summary: Over 90% Reduction in Quality Assurance Costs Quality Assurance Accuracy Surpassed Human Review Accuracy Full Compliance...
ChatrHub
How an International Insurance Company Reduced Customer Churn with AI-Driven Insights
Summary: 18% Increase in Save Rate Two-Step Strategy Using: Conversational Intelligence + Real-Time Agent Assist Intelligent Cancellation...
ChatrHub
How a Broadband Internet Service Provider Maximized Sales Conversion with Smart Integrations
Summary: 283% Increase in Product Conversions Real-Time Offer Matching via Marketing Database Integration Personalized Upsell...
ChatrHub
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