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How to Migrate from Human Contact Center Agents to AI Agents: A Practical Roadmap
As customer expectations for 24/7, instant service continue to rise, more companies are turning to AI agents to modernize their contact...
ChatrHub
Jul 1
How a Healthcare Company Improved Virtual Agent Containment with AI-Driven Call Analysis
Summary: Containment Rate Improved from 35% to Over 60% Reduced the number of transfers from the IVA to human agents Real-Time Monitoring...
ChatrHub
Jun 5
How a Leading Global Call Center Reduced AHT with AI-Powered Agent Assist
Summary: 36% Reduction in Average Handling Time (AHT) Real-Time Alerts for Silent & Hold Time GenAI Summarized Knowledge Base Responses...
ChatrHub
Apr 29
How a Major Telecom Company Enhanced Quality Monitoring with AI
Summary: Over 90% Reduction in Quality Assurance Costs Quality Assurance Accuracy Surpassed Human Review Accuracy Full Compliance...
ChatrHub
Apr 29
How an International Insurance Company Reduced Customer Churn with AI-Driven Insights
Summary: 18% Increase in Save Rate Two-Step Strategy Using: Conversational Intelligence + Real-Time Agent Assist Intelligent Cancellation...
ChatrHub
Apr 29
How a Broadband Internet Service Provider Maximized Sales Conversion with Smart Integrations
Summary: 283% Increase in Product Conversions Real-Time Offer Matching via Marketing Database Integration Personalized Upsell...
ChatrHub
Apr 29
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