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How to Build an AI Assistant for Contact Center Agents That Actually Moves the Needle
As contact centers race to implement AI Assistants for their agents, too many settle for surface-level features—checkboxes, basic...
ChatrHub
Aug 4
How to Migrate from Human Contact Center Agents to AI Agents: A Practical Roadmap
As customer expectations for 24/7, instant service continue to rise, more companies are turning to AI agents to modernize their contact...
ChatrHub
Jul 1
How a Healthcare Company Improved Virtual Agent Containment with AI-Driven Call Analysis
Summary: Containment Rate Improved from 35% to Over 60% Reduced the number of transfers from the IVA to human agents Real-Time Monitoring...
ChatrHub
Jun 5
How a Leading Global Call Center Reduced AHT with AI-Powered Agent Assist
Summary: 36% Reduction in Average Handling Time (AHT) Real-Time Alerts for Silent & Hold Time GenAI Summarized Knowledge Base Responses...
ChatrHub
Apr 29
How a Major Telecom Company Enhanced Quality Monitoring with AI
Summary: Over 90% Reduction in Quality Assurance Costs Quality Assurance Accuracy Surpassed Human Review Accuracy Full Compliance...
ChatrHub
Apr 29
How an International Insurance Company Reduced Customer Churn with AI-Driven Insights
Summary: 18% Increase in Save Rate Two-Step Strategy Using: Conversational Intelligence + Real-Time Agent Assist Intelligent Cancellation...
ChatrHub
Apr 29
How a Broadband Internet Service Provider Maximized Sales Conversion with Smart Integrations
Summary: 283% Increase in Product Conversions Real-Time Offer Matching via Marketing Database Integration Personalized Upsell...
ChatrHub
Apr 29
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